Tag: enhanced

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Fareportal Continues Travel Innovation with Enhanced Chatbot Experience

NEW YORK, Dec. 1, 2021 /PRNewswire/ — The popularity of chat platforms has transformed the customer relationship management landscape. Chat platforms are now ubiquitous and have made their way into the fabric of everyday life. The demand for chat-based communications tools to support customers has grown, and that trend skyrocketed exponentially during the pandemic – a time when travel companies struggled to address the sharp rise in customer support requests.  

In response, Fareportal, the travel tech company powering online travel agencies CheapOair and One Travel, went to work to enhance its existing chatbot service. The chatbot uses natural language understanding to mimic human conversation and is available 24/7.  Customers can engage with the chatbot to search for flights, request help with their existing booking, and make changes to – or even cancel – their existing bookings quickly and easily. The chatbot can resolve most inquiries and when needed, complex cases that require human intervention are routed to the company’s live agents.

Werner Kunz-Cho, CEO of Fareportal, comments, “The number of travelers needing our assistance keeps growing, so we’ve fast tracked many innovations for CheapOair and OneTravel.  Our commitment to customer service is unwavering, and we are very pleased to offer our customers an easy to use and efficient chatbot solution.”

Due to the success of the chatbot’s end-to-end solution that helps customers through the lifespan of their travel plans, the tool handles 7,000 chats daily, a 12-fold increase from January 2021, with a 55{6d6906d986cb38e604952ede6d65f3d49470e23f1a526661621333fa74363c48} containment rate for chats resolved by the bot and a 95{6d6906d986cb38e604952ede6d65f3d49470e23f1a526661621333fa74363c48} success rate in customers’ intent identification. Further enhancements will be rolled out in the future as the demand for chatbot-based service grows and customer needs evolve.

About CheapOair 
CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal’s family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million hotels, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.  

About Fareportal   
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.  

SOURCE Fareportal

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Work begins on Hardy Street for enhanced pedestrian pathways, landscaping

Motorists are now observing function start on the Hardy Street Improvements Job, an endeavor by the Town of Hattiesburg that is made to beautify the extend of Hardy Road from 34th Avenue to U.S. 49, near the University of Southern Mississippi.

The initiative, which will increase pedestrian pathways and landscaping on the thoroughfare, commenced Nov. 1.

“It’s genuinely a beautification of Hardy Avenue,” Town Engineer Lamar Rutland stated. “We’re landscaping the median islands, and we’re making advancements at all the crosswalks all through.

“It’s a collaboration with several other entities in the Metropolis of Hattiesburg. So USM is the guide agency, then you have the (Hattiesburg) Convention Fee, the Area Growth Partnership, Forrest County, Forrest Common (Hospital), Hattiesburg Clinic – they’re all collaborating functions monetarily in this, together with the city. So it’s a bunch of entities coming alongside one another to beautify the Metropolis of Hattiesburg, and beautify our major road in the Town of Hattiesburg.”

As proven by renderings, the crosswalks at the most important entrance of Southern Miss out on at Hardy Road will be painted purple. In the heart of the crosswalks, workers will paint the university’s “dome” logo inside of of a red circle.

Do the job is expected to be complete by up coming summer, with a tentative date of May 2022, based on the temperature. Pedestrians and motorists are inspired to use caution when in and around the get the job done zone.

“On Hardy Road, you will practical experience (lane) closures only at night,” Rutland reported. “The side lanes, you may have some closures during the day, but Hardy Avenue will only expertise closures at evening and on the weekends – there will be some on the weekends.

“There will be indicators and issues like that. The road by itself won’t be shut it’ll most probable just be a single lane at a time. But it will only happen on the evening and on the weekends.”

The challenge was awarded to Webster Electrical at a complete charge of $1 million. It is funded by a Transportation Possibilities Software grant, which was offered to the University of Southern Mississippi via the Mississippi Section of Transportation.

The grant funding necessitates a area match which is shared concerning the College, the City of Hattiesburg, the Spot Progress Partnership, the Conference Commission, Forrest County, Forrest General Healthcare facility and Hattiesburg Clinic.